1. Scope and controller
This Policy applies to Lifehear websites, accounts, commerce, support, newsletters, and related services that link to it. LIFESTYLE HEARING CORPORATION (USA) INC is responsible for the processing described here unless another notice states otherwise. Third-party websites, payment services, marketplaces, and connected platforms apply their own privacy notices to their independent processing.
2. Information you provide
We may collect identifiers and contact details such as name, email address, phone number, account credentials, shipping and billing details, communication preferences, and verification information. We may also collect order details, product identifiers, support messages, survey responses, returns information, and any content you choose to submit. Payment providers generally process complete payment credentials on our behalf.
3. Information collected through use
When you use our services, we may receive device and browser information, IP address, approximate location derived from IP, language, pages and features used, timestamps, referring links, and diagnostic or security events. Cookies and similar technologies may support sessions, preferences, measurement, fraud prevention, and, where permitted and selected, relevant communications. Available controls depend on your region and browser.
4. How we use information
We use information to provide accounts, process orders, deliver products, respond to support, authenticate users, maintain security, remember choices, and communicate about transactions or service changes. We may also improve products and content, analyze service performance, prevent misuse, comply with law, establish or defend legal claims, and send optional marketing where we have an appropriate basis and you have the choices required by law.
5. Legal bases
Depending on location and context, we process information to perform a contract, take requested pre-contract steps, comply with legal obligations, protect vital interests, pursue legitimate interests that do not override your rights, or act with consent. Where processing relies on consent, you may withdraw it for future processing. Withdrawal does not affect processing already performed lawfully.
6. How information is disclosed
We disclose information to service providers that support hosting, security, communications, payment, order fulfillment, delivery, analytics, customer care, and professional advice under appropriate obligations. We may disclose information for legal compliance, safety, fraud prevention, corporate transactions, or with your direction. We do not sell personal information for money. Where law defines targeted advertising or certain disclosures as a sale or sharing, we provide required choices.
7. Retention and security
We retain information only as long as reasonably necessary for the stated purpose, account and transaction needs, legal obligations, dispute resolution, security, and enforcement. Retention periods vary by data type and context. We use administrative, technical, and physical safeguards designed for the nature of the information. No transmission or storage system is completely secure, so protect your credentials and contact us about suspected misuse.
8. Your choices and rights
You may update account information, manage optional communications, use unsubscribe tools, and control certain cookies. Service and transactional messages may continue when necessary for an account, order, safety notice, or requested support. Depending on where you live, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about disclosures. You may also appeal certain decisions or use an authorized agent where law provides.
9. International processing
Lifehear and its providers may process information in countries other than the one where it was collected. Privacy laws can differ between those locations. Where required, we use recognized transfer mechanisms and safeguards intended to protect information across borders.
10. Children
Lifehear services are not directed to children under the minimum digital-consent age applicable where they live, and we do not knowingly collect their personal information without required authorization. A parent or guardian who believes a child provided information contrary to this Policy should contact us so we can review and take appropriate action.
11. Automated processing and sensitive information
We may use automated signals to detect fraud, secure accounts, prioritize support, or personalize service content. We do not use solely automated decisions that produce legal or similarly significant effects unless disclosed and permitted by law. Please do not send sensitive health or identity information through general forms unless specifically requested through an appropriate secure process.
12. Updates and contact
We may update this Policy to reflect changes in law, technology, services, or practices. We will show the new date and provide additional notice when required. To ask a privacy question or exercise a privacy right, contact legal@lifeheartech.com. We may verify your identity and authority before completing a request. You may also contact an applicable privacy regulator.
Questions about these policies can be sent to our legal team. legal@lifeheartech.com