Charge and wake
Use the supplied or specified charging method and confirm the product shows a power response.
Lifehear support
What can we help you hear more clearly?
Find setup steps, fit and care guidance, order help, and direct support.
Try 'pairing', 'ear cushions', 'returns', or a product name.Start here
Choose the kind of help you need.
Setup and pairing
Connect a new device, understand controls, and choose a listening mode.
Start setupFit and comfort
Adjust the product, choose tips or cushions, and solve common fit concerns.
Improve the fitOrders and delivery
Get help with order details, shipping, returns, or a damaged delivery.
Get order helpCare and repair
Clean, store, update, troubleshoot, and understand available service options.
View care helpProduct-specific help
Choose your Lifehear product.
Select a current product to find the most relevant setup, specifications, and support content.
First five minutes
A clean start for a new product.
Enter pairing mode
Follow the product guide to make it discoverable, then open Bluetooth settings on your source device.
Confirm the connection
Select the Lifehear product name and wait for the connected indication before playback.
Adjust the fit
Position cushions, headband, or tips so the product feels stable without unnecessary pressure.
Choose awareness
Start in a mode appropriate for your surroundings and set a comfortable volume.
Controls differ by model. Use the guide supplied with your product for exact actions.
Quick fixes
Try the simplest checks first.
The product will not connect. What should I check?
Confirm it has charge, is in pairing mode, and is not actively connected to another nearby device. Turn Bluetooth off and on at the source, then retry within close range.
Sound is coming from only one side.
Check source balance settings, reseat any cable, clean dry contact areas as directed, and test another source. For earbuds, return both buds to the case before reconnecting.
Noise control feels different than expected.
Check fit and seal first. Hair, glasses, tip size, cushion position, and movement can change performance. Confirm the intended listening mode is active.
The controls are not responding.
Dry and clean the control surface as directed, remove gloves if using touch controls, confirm the product is awake, and restart it using the model-specific guide.
The fit becomes uncomfortable over time.
Take a break, reduce clamping or tip pressure where adjustable, and reposition the contact points. Stop use if discomfort persists.
Guides and policies
Keep the details close.
Product guides
Setup, controls, modes, care, and technical information for current products.
Browse guidesShipping information
Order processing, delivery expectations, and address questions.
View shippingReturns
Eligibility, return windows, product condition, and refund timing.
View returnsWarranty
Coverage basics, exclusions, proof of purchase, and how to request service.
View warrantyRepair and warranty
Tell us what happened before replacing the product.
Support can help identify setup issues, available parts, warranty eligibility, and service options. Availability varies by product and region.
Start a support request- 01
Identify
Have the product name, serial information if available, and proof of purchase ready.
- 02
Describe
Share what changed, when it began, and the troubleshooting already attempted.
- 03
Review
We will explain the available next step and any cost before service proceeds.
Contact support
Send us the useful details.
A clear description helps us route your request to the right person.
Frequently asked
Answers before you need to ask.
How quickly will support reply?
Most requests receive a response within two business days. Complex service or delivery questions may take longer.
Do I need an account to contact support?
No. You can send a general support request without an account. Account access may help us locate eligible orders more quickly.
Where can I find product identification?
Check the product, charging case, packaging, order confirmation, or the model-specific guide. Do not share a full serial number in public channels.
Are repair options available everywhere?
Availability depends on product, location, parts, warranty status, and applicable law. Support will explain current options for your case.
Still not sure where to begin?
Send a short note. We will help identify the next useful step.
Contact support